F.A.Q.

Because our company's philosophy revolves around precision, flexibility, and uniqueness. Because we understand that every shipment is different, and therefore, we are flexible in both practical execution and individual pricing. And because, for us, our customers' needs come first, as evidenced by our commitment to never saying no.

Every move is unique, so pricing is determined accordingly. We strive to determine the right price for everyone with our clients, but it greatly depends on the distance, the nature of the items being moved, and whether the client requests assistance from the driver in loading. For pricing inquiries, please contact us at the provided contact information.

Our company's services can be utilized on a prepaid basis, which is arranged following the coordination of transportation but before the departure of the vehicle. The method of payment in every case is by bank transfer.

There should be no delay in the agreed arrival time during the coordination of transports, as we strive to schedule appointments with our clients that can be adhered to despite any traffic situation (traffic jam, road closure), or technical issue. In the event of an extreme problem, there is also the option to redirect another vehicle, ensuring that the agreed-upon work is completed regardless. If we cannot find any intermediate solution, then of course, the agreed freight fee will be fully refunded, along with the so-called 10% compensation fee.

You can cancel before the departure of the vehicle, however, in this case, a handling fee will be deducted from the individually determined freight fee, and the remaining amount will be refunded.

Yes. This is because our vehicles operate on multi-week schedules across Europe. We cannot equip them with enough packing materials to suffice for every shipment.

Our company's operational policy is characterized by flexibility, so we can say that currently we work with very short deadlines, which will be influenced by the tachograph coming into force from 2026. However, the uniqueness of our company is also evident in this question, as despite the flexibility, there are many influencing factors that need to be coordinated. Example: For transport within 1000 km, we arrive at the new address the next day.

Of course, there is the possibility for the driver to pack pre-packed valuables or other belongings for an additional fee.

We undertake the transportation of any valuables, boxed or unboxed, that fit the dimensions of the van and do not belong to the category of hazardous goods.

Our fleet consists of young, well-maintained vehicles, primarily EURO-6 classified Renault Master vans with clean cargo areas. Our vehicles' equipment is excellently suited for the safe transport of smaller and larger valuables.

The majority of our drivers speak English or German at a communicative level.

Yes, we provide comprehensive guarantee for the integrity of valuables, up to the extent of the market value of the damaged item. We strive for our clients to receive the transported valuables back in their original condition.

Yes, our dispatchers are happy to provide information about the exact location of the shipment.